Warranty & Returns

Please email support@surgegaming.com If the problem cannot be solved by one of our customer support representatives, you will be directed to return the product.

SURGE offers a manufacturer’s warranty against any defects in material or workmanship for a period of one year from the date of purchase. Any repairs to this product required during the warranty period will be performed at no cost to the customer for parts or labor subject to the terms and conditions of this warranty.

THIS LIMITED WARRANTY COVERS ALL DEFECTS INCURRED IN NORMAL USE OF THIS PRODUCT BUT DOES NOT APPLY TO THE FOLLOWING:

(a) Damage or deterioration resulting from:

i) accidents, acts of God, mishandling or impact, abuse, neglect, or unauthorized product modifications;
ii) the use of accessories, attachments, products, supplies, parts or devices with products that do not conform to Surge’s specifications;
iii) repairs or services performed by any party other than an Authorized Service Facility;
iv) defective batteries or any exposure to water, sand or dirt;
v) shipping (claim must be presented to shipper);

(b) Any product for which a separate warranty is given; and
(c) Any accessories, attachments, products, supplies, parts or devices manufactured by a party other than Surge.

IMPORTANT: The limited warranty described above is only for Surge products purchased in Canada. A bill of sale, or other proof of purchase, must accompany the product being returned, otherwise repair service could be refused.

Please email support@surgegaming.com If the problem cannot be solved by one of our customer support representatives, you will be directed to return the product.

SURGE offers a manufacturer’s warranty against any defects in material or workmanship for a period of one year from the date of purchase. Any repairs to this product required during the warranty period will be performed at no cost to the customer for parts or labor subject to the terms and conditions of this warranty.

THIS LIMITED WARRANTY COVERS ALL DEFECTS INCURRED IN NORMAL USE OF THIS PRODUCT

IMPORTANT: The limited warranty described above is only for Surge products purchased in Canada. A bill of sale, or other proof of purchase, must accompany the product being returned, otherwise repair service could be refused.